Privacy Policy

1. Introduction

Welcome to PlayFix, operated by MOXIE SKINS LTD (Company number: 16553071, United Kingdom). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered match analysis services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Display name (optional)

2.2 Match Analysis Data

When you submit matches for analysis, we collect:

• Match IDs
• Game performance data from Riot Games API
• Analysis results and coaching insights

2.3 Payment Information

Payment processing is handled by our secure payment provider. We do not store your full credit card information. We only store:

• Last 4 digits of your card
• Card brand (Visa, Mastercard, etc.)
• Transaction history

3. How We Use Your Information

We use your information to:

• Provide match analysis services
• Process payments and manage credits
• Improve our AI coaching algorithms
• Send service-related communications
• Prevent fraud and ensure security
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Payment processors, OpenAI (AI analysis), Riot Games (match data)
• Human Coaches: Only match data needed for coaching services you purchase
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted password storage
• Regular security audits
• Secure cloud infrastructure

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Export your data
• Opt-out of marketing communications
• Withdraw consent

To exercise these rights, contact us at support@playfix.pro

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Analysis data is retained to improve our AI models. You can request deletion at any time.

8. Cookies and Tracking

We use cookies to provide and improve our services. By using PlayFix, you consent to our use of cookies as described below:

8.1 Essential Cookies

Required for authentication, session management, and core functionality. These cannot be disabled.

8.2 Analytics Cookies

Help us understand how users interact with our service to improve user experience.

8.3 Your Cookie Choices

You can control cookies through your browser settings. Note that disabling essential cookies may limit functionality. We do not use third-party advertising cookies.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through our service.

10. Contact Us

If you have questions about this privacy policy, please contact us:

• Email: support@playfix.pro
• Company: MOXIE SKINS LTD
• Company Number: 16553071 (United Kingdom)
• Address: 60 Tottenham Court Road, Office 119 Fitzrovia, London W1T 2EW, UK