Payment Policy
Last updated: November 20, 2025
1. Payment Methods
PlayFix accepts the following payment methods through our secure payment processor:
- Visa credit and debit cards
- Mastercard credit and debit cards
All payments are processed securely through our PCI-compliant payment gateway. We do not store your full payment information on our servers.
2. Credit System
PlayFix operates on a credit-based payment model:
2.1 Credit Packages
- 100 credits - $15 USD
- 300 credits - $40 USD (20% savings)
- 750 credits - $90 USD (25% savings)
- 2000 credits - $200 USD (33% savings)
- 5000 credits - $400 USD (40% savings)
2.2 Credit Usage
- AI Match Analysis: 20 credits per match
- Human Coaching Review: 100 credits per match
- Team Analysis: 40 credits per team match
2.3 Credit Properties
- Credits never expire
- Credits are non-transferable between accounts
- Credits cannot be exchanged for cash
- Credits are applied automatically from your wallet balance
3. Pricing and Currency
All prices are listed in USD but are automatically converted to your local currency at checkout:
- Supported currencies: USD, EUR, GBP, CAD, AUD, and more
- Exchange rates are updated daily
- Your bank may apply additional currency conversion fees
- Final charge amount will be displayed before purchase confirmation
4. Billing Process
4.1 One-Time Purchases
PlayFix uses a one-time payment model. There are no subscriptions or recurring charges:
- You are only charged when you manually purchase credits
- No automatic renewals or surprise charges
- You control when and how much you spend
4.2 Payment Confirmation
After each purchase:
- Credits are added to your account immediately
- You receive an email receipt confirming your purchase
- Transaction history is available in your dashboard
- Invoices can be downloaded for business expenses
5. Taxes and Fees
Tax handling varies by region:
- VAT/GST: Automatically calculated for applicable regions
- Sales tax: Applied based on your billing address
- All taxes are shown before final purchase confirmation
- PlayFix does not charge any processing fees beyond the listed price
6. Failed Payments
If your payment fails:
- You will receive an error message immediately
- No credits will be added to your account
- No charges will appear on your card
- Common reasons: insufficient funds, expired card, incorrect billing information
To resolve payment issues:
- Verify your billing information is correct
- Ensure your card has sufficient funds
- Check with your bank for international transaction restrictions
- Contact support if issues persist
7. Payment Security
Your payment security is our priority:
- All transactions are encrypted with SSL/TLS
- Payment processing is PCI DSS compliant
- We do not store your full card details
- Our payment gateway handles all sensitive payment data securely
- Two-factor authentication available for account security
8. Promotional Credits and Bonuses
Free or promotional credits work differently from purchased credits:
- New users receive 50 free credits upon signup
- Promotional credits have no cash value
- Promotional credits cannot be refunded
- Promotional credits are used before purchased credits
- Promotional credits never expire
9. Refunds and Disputes
For refund requests and payment disputes:
- Review our Refund Policy for eligibility criteria
- Contact support before initiating chargebacks
- Refunds are processed to the original payment method
- Allow 5-10 business days for refunds to appear
Email: billing@playfix.pro
10. Price Changes
We reserve the right to adjust pricing:
- Price changes will be announced 30 days in advance
- Existing credits are not affected by price changes
- Users will be notified via email of upcoming changes
- You can purchase credits at current prices before changes take effect
11. Business and Enterprise
For teams, organizations, or high-volume users:
- Custom credit packages available
- Volume discounts for purchases over 5000 credits
- Invoicing and purchase orders accepted
- Dedicated account management
Contact: billing@playfix.pro
12. Changes to This Policy
We may update this payment policy from time to time. Material changes will be communicated via email. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions about payments or billing:
- Email: billing@playfix.pro
- Company: MOXIE SKINS LTD
- Company Number: 16553071 (United Kingdom)
- Address: 60 Tottenham Court Road, Office 119 Fitzrovia, London W1T 2EW, UK