Cancellation Policy

1. No Subscription Model

PlayFix operates on a one-time credit purchase model. We do not offer subscriptions, recurring billing, or auto-renewals. This means:

• No monthly or annual subscriptions to cancel
• No automatic renewals or surprise charges
• You only pay when you want to purchase credits
• Credits remain in your account until used

2. Credit Expiration

Purchased credits never expire. This means:

• Buy credits once, use them anytime
• No pressure to use credits within a timeframe
• Take breaks from gaming without losing value
• Come back months later and your credits are still there

3. Cancelling an Analysis in Progress

3.1 AI Analysis

An AI analysis is queued as soon as you start it and processed automatically; the result appears on your dashboard when the analysis finishes. Once started:

• The analysis cannot be cancelled mid-process
• Credits are deducted immediately upon submission
• If the analysis fails, credits are automatically refunded
• If you don't pick your player within 24 hours of the replay being read, the analysis is cancelled and refunded

3.2 Human Coaching

For human coaching services:

• You can cancel before a coach is assigned for a full refund
• Once a coach is assigned, credits are non-refundable
• Coaches are matched by hand; there is no fixed matching time, and you can cancel for a full refund until a coach is assigned

4. Account Deletion

If you wish to delete your PlayFix account:

• Delete it yourself, immediately, from your account's Privacy & Data page (sign in required) - or contact us at support@playfix.pro and we will delete it and confirm by email
• All personal data is deleted immediately; where payment/order records must be retained for the legally required 5-year period (see AML Policy), every identifying detail is scrubbed from them first
• Unused credits are refundable within 14 days of purchase (see Refund Policy)
• Credits do not expire, but deleting the account closes the wallet with it - anything left outside the 14-day refund window is lost. Spend your credits before you delete

5. Service Termination by PlayFix

We reserve the right to terminate accounts for violations of our Terms of Service. If we terminate your account:

• You will be notified via email
• You may appeal the decision within 14 days
• Unused credits are refundable within 14 days of purchase, as set out in our Refund Policy

6. Service Discontinuation

In the unlikely event that PlayFix discontinues service:

• We will provide at least 60 days notice
• All unused credits will be eligible for full refund
• You will have the notice period to use remaining credits
• We refund unused credits after the service closes and tell you by email when the refund has been issued

7. How to Cancel Services

Since there are no subscriptions to cancel, you can simply:

• Stop purchasing credits whenever you want
• Stop using the service without penalty
• Return anytime - your credits will still be there

To delete your account or cancel a human coaching request, contact us at:

• Email: support@playfix.pro
• Subject: "Account Deletion" or "Cancel Coaching Request"

8. No Cancellation Fees

PlayFix does not charge any cancellation fees. You are free to:

• Stop using the service at any time
• Delete your account at any time
• Request refunds within our refund policy terms

All at no additional cost.

9. Changes to This Policy

We may update this cancellation policy from time to time. Changes will be posted on this page with an updated revision date. We will notify users of material changes via email.

10. Contact Us

For questions about this cancellation policy:

• Email: support@playfix.pro
• Company: MOXIE SKINS LTD
• Company Number: 16553071 (United Kingdom)
• Address: Academy House, 11 Dunraven Place, Bridgend CF31 1JF, UK